When the credit card processor's script breaks there
are a few common problems. First, make sure that the
permissions on the password file are correct. They
should be 666 (rw-rw-rw-). With CCBill, the actual
script they use to manage the password file is the file
with the long random name ending in .cgi. It should
should be chmod 755 (r-xr-xr-x). Also the directory it's
in and the cgi-bin/ directory should be 755. Lastly,
if you have recently moved to a new server or added a
new disk the path to the password file may have changed.
Ask your server admin to help you set the correct path
within your credit card processor's script.
After checking for the above problems, if you are
not able to get it fixed feel free to contact us.
Please let us know what you've done to try to resolve
the problem, what site you're talking about, and
provide FTP information. Note that an error from the
credit card processor's script is not Strongbox related,
so a small fee may be charged. If you've followed the
instructions above and provide all of the information
we request we _MAY_ be able to fix it very quickly and
not charge you.