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[Home]Processor Errors (CCBill, Epoch, Etc.)

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When the credit card processor's script breaks there are a few common problems. First, make sure that the permissions on the password file are correct. They should be 666 (rw-rw-rw-). With CCBill, the actual script they use to manage the password file is the file with the long random name ending in .cgi. It should should be chmod 755 (r-xr-xr-x). Also the directory it's in and the cgi-bin/ directory should be 755. Lastly, if you have recently moved to a new server or added a new disk the path to the password file may have changed. Ask your server admin to help you set the correct path within your credit card processor's script.

After checking for the above problems, if you are not able to get it fixed feel free to contact us. Please let us know what you've done to try to resolve the problem, what site you're talking about, and provide FTP information. Note that an error from the credit card processor's script is not Strongbox related, so a small fee may be charged. If you've followed the instructions above and provide all of the information we request we _MAY_ be able to fix it very quickly and not charge you.

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Last edited 2008-06-02 4:33 pm
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